Become a SkyWest Airport Operations Agent

Airport Operations Agents, including cross utilized, ramp, and customer service agents, play a vital role in providing exceptional service and ensuring a great travel experience for passengers at airports across the country. They are often the first to greet and interact with each customer as they arrive at the airport and represent SkyWest and our partners with a professional and positive image. It is an exciting and rewarding role for those who are customer-focused and ready to work as a team to support the airline's operation.

To apply for an interview as an airport operations agent at SkyWest Airlines, please follow the steps outlined below:

Online Application: All applicants must apply online for open positions. Please ensure that you provide accurate and complete information in the application, as any falsified details will result in automatic disqualification.

Interview Invitation: If selected for an interview, you will receive an invitation via email. Please keep in mind that interview schedules are subject to time and location changes. Detailed information regarding the group interviews will be communicated to you in the email.

Arrival and Timing: As an interviewee, it is crucial to arrive on time as the doors will close promptly at the scheduled interview times. Please bring a copy of your current resume with you to the interview.

Travel Expenses: Please note that SkyWest Airlines does not cover any travel expenses to or from group interviews. Applicants are responsible for their own travel arrangements.

Background Information: When completing the online application, pay close attention to the background information section, as SkyWest requires comprehensive details from all prospective employees. It is essential to provide accurate and truthful information. Any falsification will lead to disqualification.

FBI Fingerprinting Packet: As per the Federal Aviation Administration (FAA) regulations, if you are selected for employment, you will be required to complete an FBI fingerprinting packet. This process will reveal any criminal history, irrespective of expungement, sealing, or offenses committed as a minor. Please ensure that you disclose any necessary information in detail in the appropriate section of the application.

Recruiting Events




Essential Duties and Responsibilities

As an Airport Operations Agent, your role encompasses a wide range of responsibilities to ensure smooth and efficient operations. These duties include:

  • Greeting and assisting customers in a prompt, friendly, and courteous manner
  • Presenting a professional and positive image of SkyWest Airlines and our partners
  • Providing ticketing assistance, including issuing boarding passes, updating passenger reservations, checking baggage, and answering general inquiries
  • Loading and unloading customer luggage from aircraft, transferring cargo (including airfreight and company mail) to other gates or other airlines
  • Assisting unaccompanied minors, passengers with special needs, and resolving customer complaints
  • Marshaling aircraft on the ramp, which includes directing, assisting, and parking arriving, departing, and towing aircraft
  • Servicing aircraft as needed, such as lavatories, potable water, window wash, deicing, and commissary items
  • Performing other duties as assigned

Your commitment to maintaining safety, delivering exceptional customer service, and fulfilling your various responsibilities contributes to SkyWest's reputation as a professional and customer-centric airline.